inusrance claim facts
Let us do the talking
Home insurance claims can be denied for numerous reasons, but there isn't a single universal statistic for the overall denial rate, as it varies significantly by insurer and policy type. However, sources suggest that the rate can be anywhere from a low 6% to almost 40% of claims, depending on the company. Common reasons for denial include policy exclusions, paperwork errors, lack of documentation, and suspected policyholder fraud.
Insurance Friendly
How We Handle Your Insurance
1. Immediate Documentation and Claim Initiation Support
As soon as we are dispatched, our team focuses on comprehensive and immediate documentation of the loss. We use industry-standard software to create detailed damage reports, including photographic evidence, moisture readings, and scope-of-work documentation, which are all immediately prepared for your insurer. We assist you directly in initiating your claim, ensuring all critical information is accurately provided to your adjuster on day one to start the process without delay.
2. Detailed Scope Development and Transparent Estimating
Our project managers work directly with your assigned insurance adjuster to develop a thorough and transparent scope of work. We utilize Xactimate, the industry-leading software relied upon by over 80% of insurance carriers, to generate fair, accurate, and detailed estimates that reflect the true cost of restoration and follow standard industry pricing guidelines. This standardization minimizes discrepancies and helps speed up the approval process, preventing the need for drawn-out negotiations.
3. Direct Communication and Advocacy
We act as your professional intermediary, handling all technical communications with your adjuster and the insurance company’s team. Our experienced personnel are skilled in explaining complex damage and restoration methods, advocating for the necessary scope of work to ensure a complete and non-compromised restoration of your property. We regularly update the adjuster on the status of mitigation and the projected timeline for reconstruction, ensuring they have the information they need to authorize necessary funds.
4. Managing Supplements and Final Billing
During the restoration process, it is common to discover hidden damage once demolition begins. We immediately document and present any necessary scope supplements to your adjuster for approval, ensuring these unexpected but necessary costs are covered and do not stall the project. Once the restoration is complete, we submit a complete final invoice package, including all signed paperwork, proof of completion, and lien waivers, to facilitate the prompt final payment from your insurance carrier directly to us, simplifying the financial closeout for you.
5. Customer-Focused Partnership
While we maintain a collaborative professional relationship with your insurer, our ultimate responsibility is to you, the property owner. We are dedicated to ensuring your complete satisfaction and protecting your interests throughout the claim and restoration journey, making the process as smooth and stress-free as possible.